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From start to finish, class act. Jason Miller understood my time constraint on quoting, gave all information upfront and made the decision to move forward a very comfortable one. Jordan in scheduling was prompt, responsive and within 2 days, entire project was done. Very happy with this purchase and experience as a whole.
After interviewing six (yes, 6!) window companies, I selected FAS Windows & Doors because salesman Jason M. provided the best presentation and competitive pricing. All staff were efficient, courteous & punctual. Matt & Andrew installed 12 impact windows and thoroughly cleaned up as they progressed. On a separate day, Mike & Bob returned to replace a slightly defective window. Scheduler Jordan M. & accountant Suzanne B. were also quick & efficient coordinating schedules & payment plans. I'm thrilled with how smoothly everything went. Highly recommend!
Stay away from FAS Windows & Doors. They do not stand behind their work that their installers do. The caulking on the outside of our home looks like it was done by a 10yo with a paint brush. It cost us $11,000 for the entire job, and they told us they would not fix the problem (even after admitting that it could have been done better) and insulted my wife and I with an offer for a $100 gift card. I contacted a local handyman/contractor and asked what it would cost to fix. After reviewing our windows he was shocked by how horrible the install looked, and informed us that it would be at least $2000 to fix what was done. I asked the installation manager Jacob who called me, if their owner John Wilding, would be pleased to have the work done at our home as representation of their company, and he said... "yes, he would agree." BBB has been notified.
Just had our windows installed. The quoting process was seamless. Our rep showed up on time, as scheduled. Demonstrated the windows, provided samples as well as computer renderings. We had inquired about a new front door as well, but when we saw the price we hedged. The rep didn't pressure us for the extra sale at all and was totally understanding when we went with just windows. We told him we were getting more quotes and he also understood with no pressure, nor even negative comments about his competitors. (This was not something I can say about the other companies we got quotes from.) He did mention that they no longer use a brand of window, but encouraged me to look into them myself. I did, googled the brand and saw post after post of poorly constructed windows, so was glad to take that brand off the table with other quotes. Once we agreed to move forward the scheduling and communication was great. The crew showed up on the dot for their install schedule. The crew was a subcontractor, WA Precision Window, and they were fantastic. Courteous, polite, clean. The windows were installed in a couple of hours, the house cleaned up when they were done. Their caulk work is great. I couldn't find their company when I googled them, but if you ever get the chance to use them, I recommend. We're waiting on our final inspection now, and I'll return to this review if there are problems in the next couple of months. But right now I couldn't be happier with FAS for the windows and the service provided.
Experience from start to finish exceeded all our expectations. Dave Meyer was professional, knowledgeable and answered all our questions. Entire FAS support team were extremely efficient and kept us updated throughout. Last but not least, installer, James was over the top with attention to detail and completed task with precision. James deserves credit for outstanding customer service and job performance. We would highly recommend FAS to anyone.